There’s a very good chance you have an employee with manager potential. Many people go into the fast-food industry because they need a side-job. Occasionally, you’ll have an employee who desires to climb the corporate ladder. They’re leading shifts, working overtime, handling customer complaints, etc. Their desire should be kindled, not extinguished. There are pros and cons to promoting an employee to a manager.
PRO: LESS TRAINING
This is the obvious pro. Promoting an employee allows you to focus on just management training. When outsourcing a manager, much of your training time is going to be spent on the fundamentals like operating the cash register and memorizing the menu. Remember, a manager needs to be able to fill in for an employee at any given notice.
CON: INABILITY TO TAKE THEM SERIOUSLY
It’s inevitable (and encouraged!) that your employees have grown close. While they’ll most likely be happy for their promoted friend, they may be unable to take them seriously as a manager. It can be quite difficult for an employee to suddenly see their co-worker as their superior. They may try to use their friendship to get away with certain things they didn’t before. It can be a frustrating situation for your new manager.
ADVICE
- If you have an employee with a passion for food service, try baby steps. Promote them to an assistant manager and use that as an opportunity to see how they handle their new responsibility.
- When promoting an employee, make it clear to your employees that they are to treat their new manager the same as they would an outsourced manager.
Promoting an employee to a manager isn’t ‘the easy way out.’ It’s a smart and strategic move many franchise owners choose to use. The employee you promote may very well move their way up to regional manager and so on. By investing in a Samurai Sam’s® franchise, you can be a part of someone’s success story.
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